Shipping policy

Shipping and Digital Delivery Policy

IlmiAura [Big Brand for Modern Islamic Digital Products] primarily sells digital products. Unless clearly stated otherwise on a product page, no physical item will be shipped.

Digital Delivery

After completing your purchase, your digital product may be delivered through one or more of the following methods:

- Email delivery
- Download link
- Customer account access
- Order confirmation email
- Fulfillment email
- Third-party digital delivery system

Please make sure the email address entered at checkout is correct.

Delivery Time

Most digital products are delivered shortly after payment confirmation.

In some cases, delivery may take a few minutes depending on payment processing, email delivery systems, or app-related delays.

If you do not receive your file immediately, please check:
- Spam folder
- Junk folder
- Promotions tab
- Updates tab
- The email address used at checkout

No Physical Shipping

IlmiAura does not ship physical products unless a product page clearly states that a physical item is included.

For standard digital products:
- No shipping fee applies
- No tracking number is provided
- No physical package will be delivered
- Delivery is completed digitally

Incorrect Email Address

Customers are responsible for entering the correct email address at checkout.

If you entered the wrong email address, contact us as soon as possible at:

support@ilmiaura.com

Please include:
- Your order number
- Correct email address
- Name used at checkout

Access Issues

If your download link does not work or you are unable to access your product, contact us at:

support@ilmiaura.com

We will help you access your purchase or resend the delivery link where appropriate.

Delayed Delivery

Digital delivery may occasionally be delayed due to:
- Payment review
- Email filtering
- Technical issues
- Incorrect customer email
- Third-party app delays

If you have not received your product within 24 hours, contact us for support.

Contact

For any delivery-related questions, contact:

support@ilmiaura.com